Progress with Purpose
Our Services
ShiftNine helps organizations plan, design, and deliver complex work that creates measurable, real-world impact. We specialize in strategic planning, research, program design, and delivery support. Our role is to bring clarity to ambiguous problems, define practical and scalable solutions, and equip teams with the tools and capabilities they need to succeed.
We partner with leaders across public, private, and community-serving sectors. Our work strengthens processes, improves user and citizen experiences, and supports the delivery of initiatives that produce tangible results. Every engagement is grounded in practicality and sustainability, ensuring improvements endure and teams can continue advancing their goals independently
Our business optimization services help organizations remove friction, sharpen performance, and unlock sustainable growth in environments where priorities, pressures, and customer expectations shift quickly. We focus on diagnosing operational bottlenecks, clarifying value pathways, and aligning teams, processes, and technology so organizations can execute with confidence. We combine strategic assessment, financial analysis, workflow modelling, and hands-on advisory to reveal where performance is stalling, why it’s happening, and how to fix it. The result is a clear set of actions that improve efficiency, strengthen decision making, and give leaders a measurable path to stronger outcomes
Our strategic planning services bring clarity, alignment, and focused direction to organizational challenges. We help teams define their vision, understand their operating environment, and chart practical, evidence-based pathways forward that capitalize on opportunities and establish the foundation for meaningful, sustainable progress.
Our impact analysis services provide a clear understanding of how programs, policies, and investments create value. By combining economic impact modelling with primary data and stakeholder insights, we quantify and assess outcomes across both economic and social dimensions. This approach informs practical, actionable recommendations for program improvement, enhancements, and value-added investments that drive real-world results.
Our research and policy development services take a thoughtful, future-focused approach to complex and evolving issues. We support organizations in exploring ambiguous or emerging challenges where existing evidence is limited.
Blending stakeholder and ecosystem engagement, with qualitative and quantitative methods, we generate the insights needed to inform sound, evidence-based decision-making. Our work spans primary data collection, trend analysis, and applied policy analysis across domains including technology, labour markets, economics, sustainability, and public administration.
We produce clear, defensible, and actionable policy recommendations that are grounded in evidence and designed to be both aspirational and implementable in real operating contexts.
Our program design services help organizations turn big ideas into structured, measurable, and actionable initiatives. We work with teams to define objectives, unravel diverse stakeholder needs, build clear performance frameworks, and design delivery models that are practical, scalable, and aligned with real-world conditions. The result is flexible, sustainable programs that work in practice, not just on paper.
Our change management and adoption services help organizations ensure that new strategies, programs, and systems are understood, embraced, and sustained. We support leaders and teams as they move from current ways of working to new approaches that improve performance and outcomes, taking a practical and grounded approach that is rooted in stakeholder engagement, incremental readiness supports, and clear communication. Our work includes aligning roles and responsibilities, equipping teams with the right tools and skills to succeed, and identifying adoption risks early. This approach ensures lasting results, where change becomes part of everyday operations and delivers value in the long-term.